There is more True equipment in Valley kitchens than any other make, and most of what goes wrong with it here is cheap to fix if caught early. Reach-ins, prep tables and merchandisers.
True is the make we are called out to more than any other, and the good news is that it is designed to be worked on. Panels come off, parts are available, and the diagnosis is usually honest. What we find here is monotonous in the best way: two faults account for most of the calls. The condenser is packed with dust, or the door gaskets have hardened in the heat and stopped sealing. Both are inexpensive. Both, left alone through a Phoenix summer, end up killing a compressor that did not need to die.
True reach-in coolers and freezers, sandwich and pizza prep tables, undercounter and worktop units, glass-door merchandisers, back-bar and bottle coolers, and milk coolers. See our reach-in cooler repair and display case repair pages. For urgent failures, call our 24/7 emergency line.
Often not. Before anyone talks about compressors, local techs check the condenser and the door seals, because between them they explain most of these calls in Phoenix. A coil clean and a set of gaskets is a modest bill. The reason to move quickly is that a unit running non-stop all summer to compensate is how the modest bill turns into a compressor.
That pattern is usually airflow rather than refrigeration: pans seated wrong, a blocked return, or a load of product put in warm and never given a chance to pull down. It is worth checking before assuming the unit is failing. Local techs service the whole True range across the metro, prep tables included.
Local techs also service Traulsen and Beverage-Air, and there is more detail on reach-in cooler repair generally.
